Returns and Exchanges

Q: Do you accept returns?
A: Yes! Returns are accepted within 14 days. Products must be unworn, unwashed, in original condition, and have all original tags attached. You are responsible for return shipping costs. Original shipping charges are non-refundable. Please see our Return Policy for full details.

Q: Do you accept exchanges?
A: We don’t directly process exchanges. Items must be returned for a refund, after which you can purchase a different item or size.

Shipping

Q: How much is shipping?
A: Shipping costs are calculated per order based on the number of items and your shipping address.

Q: How can I track my order?
A: You will receive an email confirming your order has been shipped. This email includes a tracking ID Number. 

Q: My order was lost or stolen. What should I do?
A: Please contact us at info@chaptrzero.com with your order details, and we’ll help resolve the issue.

Sizing

Q: Do you have a sizing chart?
A: Yes! Please see our product sizing chart for measurements and guidance.

Order Tracking/Customer Account

Q: Can I track my order?
A: Yes, you can track an order. Reference the order confirmation email you received. 

Q: How can I access my account?
A: Click the "View Order" link in the order confirmation email you received.