Refund policy

Please review your order carefully before placing it to avoid any issues or delays.

Size or Color Changes:

No order modifications will be accepted after it has been placed.

Order Cancellations:
We do not allow cancellations once an order has been confirmed.

Eligibility Window:
You may request a return or exchange within 14 days of delivery by emailing info@chaptrzero.com

Requests submitted after 14 days will not be accepted.

Return/Exchange Costs:

Customers are responsible for covering all shipping costs when returning item(s) to ChapterZero’s fulfillment center. The cost of the returned item(s) will be refunded once received and inspected; however, original shipping fees are non-refundable.

Important Exclusions:

Collaboration items, limited edition releases, and any item marked FINAL SALE are not eligible for return, exchange, or refund.

Return Conditions:

Items must be unworn, unwashed, in original condition, and have all original tags attached.
You are responsible for return shipping costs. Original shipping charges are non-refundable.

All items marked FINAL SALE cannot be returned, exchanged, or refunded under any circumstances.

Please check your order carefully before completing checkout.

If your item arrives defective or incorrect, contact us immediately at info@chaptrzero.com with photos of the defects and your order number.

We will review the case and offer a resolution accordingly.

Report any missing packages within 14 days of delivery confirmation.
We are not liable for lost or stolen packages where the shipping address was entered correctly at checkout.